茅台镇白酒旅游游客满意度提升策略OA
Strategies on Improving Tourist Satisfaction in Maotai Town's Baijiu Tourism
茅台镇凭借悠久酿酒历史、独特酿造工艺和深厚文化底蕴,在白酒旅游发展方面极具优势.随着中国经济的迅速发展及人居生活水平的提高,旅游行业正处于由观光游向度假游转变的转型期.通过问卷调查与统计分析,系统了解游客满意度及影响因素.结果表明,游客满意度受多重因素交互影响.其中,服务体验、价格合理性与文化体验感是关键变量;年龄与满意度呈正相关,而到访次数与推荐意愿等呈负相关.在数据分析的基础上,提出茅台镇白酒旅游的发展应注重开发多元化产品、营造深度文化体验、提升服务标准、优化价格机制、完善基础设施与生态环境保护等措施,以提高游客满意度,实现茅台镇旅游业与白酒产业协同发展的目标.
With its long history of liquor-making,unique brewing technology and profound cultural heritage,Maotai town has great advantages in the development of Baijiu tourism.With the rapid development of the Chinese economy and the improvement of living standards,the tourism industry is in a transitional period from sightseeing to vacation tourism.In this paper,tourist satisfaction and influencing factors were systematically investigated through questionnaire surveys and statistical analysis.The results indicated that tourist satisfaction was influenced by multiple interacting factors.Among them,service experience,price reasonableness,and cultural experience were key variables.Age was positively correlated with satisfaction,whereas frequency of visits was negatively correlated with recommendation intention.Based on the data analysis,it was proposed that the future development of Baijiu tourism in Maotai town should emphasize diversified product innovation,immersive cultural experiences,enhance service quality,transparent pricing mechanisms,improve infrastructure and environmental sustainability.These measures aimed to enhance overall tourist satisfaction and achieve a coordinated development between the local tourism sector and the Baijiu industry.
郄广平;王敏姿;陈晓钰;辜小玉
茅台学院工商管理学院,贵州 仁怀 551801||茅台学院酒文化研究中心,贵州 仁怀 551801茅台学院资源与环境学院,贵州 仁怀 551801茅台学院工商管理学院,贵州 仁怀 551801茅台学院工商管理学院,贵州 仁怀 551801
轻工纺织
茅台镇白酒旅游游客满意度文化体验服务质量因子载荷分析
Maotai townBaijiu tourismtourist satisfactioncultural experienceservice qualityfactor loading analysis
《中国酿造》 2026 (4)
321-327,7
遵义市2025年哲学社会科学规划重点课题(25ZYZD03)贵州省委重大问题调研课题(2024C044)
评论