生成式人工智能营销新范式OACHSSCD
A New Marketing Paradigm Based on Generative Artificial Intelligence
人工智能技术的发展正推动营销实践从数字营销迈向生成式人工智能营销.数字营销以平台和数据为基础,强调数据采集、精准触达、转化优化和效果度量,其核心是企业借助数据更有效地影响消费者.近年来,生成式人工智能开始参与消费者洞察、内容生产、策略决策、消费者互动和价值共创.本文提出生成式人工智能营销新范式的理论框架,即五层重构的人智交互新范式,也就是基于生成式人工智能的技术基础,营销在数据层、洞察层、内容层、策略层和执行层重构并产生人智角色转变和治理机制系统性变化.本文认为,生成式人工智能营销不是数字营销的简单升级,而是人工智能时代营销逻辑的整体重构,可为企业构建智能营销能力和治理机制提供理论启示.
The development of generative artificial intelligence is driving the transformation of market-ing practice from digital marketing toward AI marketing.Digital marketing,built on platforms and data,emphasizes data collection,precise targeting,conversion optimization and performance evalua-tion,with the central concern being how firms can use data to influence consumers more efficientl.In recent years,generative artificial intelligence has entered marketing practice including consumer in-sight,content generation,strategic support,customer interaction,and value co-creation.This paper proposes a theoretical framework for the new paradigm of AI marketing that five-layer reconstruction,changes in human-AI roles and governance conditions based on technological foundations.Further-more,the five-layer reconstruction refers to changes in the data layer,insight layer,content layer,strategy layer,and execution layer of marketing activities.This paper argues that AI marketing is not a simple extension of digital marketing,but a comprehensive reconstruction of marketing logic in the AI era,and provides theoretical reference for firms seeking to build intelligent marketing capabilities and improve governance mechanisms.
陈洁;韦俊龙;陈玮;武峰;李佳骏
上海交通大学 安泰经济与管理学院,上海 200030上海交通大学 安泰经济与管理学院,上海 200030上海交通大学 安泰经济与管理学院,上海 200030上海交通大学 安泰经济与管理学院,上海 200030上海交通大学 安泰经济与管理学院,上海 200030
管理科学
数字营销,生成式人工智能营销新范式
digital marketinggenerative artificial intelligence marketingnew paradigm
《上海管理科学》 2026 (5)
1-6,6
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