外部关系资本对制造企业渐进性和突破性服务创新的影响OACHSSCD

From a relational network perspective,this study examines the pathways through which external relational capital affects service innovation in manufacturing firms and tests the research hypotheses using data from 181 manufacturing firms.The results show that relational scale positively promotes both incremental and radical service innovation in manufacturing firms.Relational strength positively promotes incremental service innovation in manufacturing firms,but its curvilinear effect on radical service innovation is not supported.Relational learning negatively moderates the relationship between relational scale and radical service innovation,while positively moderating the relationship between relational strength and radical service innovation.However,the moderating effects of relational learning on the relationships of relational scale and relational strength with incremental service innovation are not significant.These findings help clarify the underlying mechanisms and pathways among external relational capital,relational learning,and service innovation in manufacturing firms,and contribute to advancing the integrated research on relevant theories.