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养老服务机器人基层执行困境及其生成机制OACHSSCD

The Grassroots Implementation Dilemmas and Formation Mechanisms of Elderly Care Service Robots:A Comparative Analysis Based on Governance Contexts

中文摘要英文摘要

养老服务机器人从产业端走向社区,面临的不仅是技术研发问题,更是政策执行的基层阻滞问题.基于治理情境视角,通过对北京、上海、杭州三地的案例进行比较研究,考察社区层面技术落地的差异化受阻机制.研究发现,三地可分别归为"产业驱动型""消费补贴型""服务嵌入型"三种治理情境,每种情境由其资源禀赋和主导部门逻辑所塑造,并在基层执行中分别倾向于产生运营可持续性困境、产品供需错配困境以及多方主体责任归属困境.上述困境可由"初始条件—主导逻辑—运行机制—困境倾向"的机制性解释框架展开解构.由此,养老服务机器人在社区落地应立足治理情境精准施策,产业驱动型侧重测试向采购转化,消费补贴型侧重反馈与监管并重,服务嵌入型侧重权责与数据治理.

The transition of elderly care service robots from the industrial sector to communities entails not only challenges in technological research and development but also the problem of grassroots obstruction in policy implementation.Adopting a governance context perspective,this paper conducts a comparative case study of Beijing,Shanghai,and Hangzhou to examine the differentiated obstruction mechanisms underlying technology adoption at the community level.The findings reveal that the three cities can be categorized into three distinct governance contexts:"industry-driven,""consumption-subsidy,"and"service-embedded."Each context is shaped by its respective resource endowments and the logic of the leading government departments and tends to generate specific dilemmas in grassroots implementation,namely,operational sustainability,product supply-demand mismatch,and the attribution of responsibilities among multiple stakeholders.These dilemmas can be deconstructed through a mechanism-based explanatory framework of"initial conditions-dominant logic-operational mechanism-tendency towards dilemma",providing forward-looking design insights for the practical implementation of different types of elderly care service robots in communities.

李燕;杨铃;房亚楠

中共天津市委党校 公共管理教研部,天津 300191中共天津市委党校 公共管理教研部,天津 300191中共天津市委党校 公共管理教研部,天津 300191

管理科学

治理情境养老服务机器人基层执行比较案例研究

governance contextselderly care service robotsgrassroots implementationcomparative case study

《经济与管理》 2026 (5)

9-16,8

2026年度中共天津市委党校学科建设重点委托课题(XKWT2605)

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