基于深度学习的卷烟库存盘点图像识别技术研究及应用OA
该文针对烟草行业零售客户卷烟库存人工盘点费时低效、差错率高、影响客户体验的核心痛点,提出并实现一套基于深度学习的图像识别解决方案.通过构建多场景卷烟图像数据集,结合改进的 YOLOv8 算法与轻量化模型部署技术,开发"零售客户卷烟清点辅助工具"小程序.该技术不仅将卷烟识别准确率提升至 94.5%,还在客户服务层面实现革命性改进:将零售户单次清点耗时从平均 2 min 缩短至 30 s以内,误差率降低至 1%以下,显著提升客户满意度与经营体验.同时,该工具可为烟草公司客户经理提供高效的数字化服务抓手,通过自动化盘点与数据沉淀,赋能客户经理提升服务效率、深化经营指导,实现从传统人工巡检向智能化、精准化客户服务模式的转型,为烟草行业终端服务的数字化转型提供关键技术支撑与成功范式.
This article proposes and implements a solution based on deep learning image recognition to address the core pain points of the tobacco industry's retail customers,such as time-consuming and inefficient manual inventory counting of cigarettes,high error rates,and negative impacts on customer experience.By constructing a multi-scenario cigarette image dataset and combining an improved YOLOv8 algorithm with lightweight model deployment technology,a"Retail Customer Cigarette Inventory Assistance Tool"mini-program has been developed.This technology not only improves the accuracy of cigarette recognition to 94.5%,but also achieves revolutionary improvements in customer service:it reduces the average time for retailers to complete a single inventory count from 2 minutes to less than 30 seconds,and the error rate is reduced to below 1%,significantly enhancing customer satisfaction and operational experience.At the same time,this tool provides tobacco company customer managers with an efficient digital service tool.Through automated inventory counting and data accumulation,it empowers customer managers to improve service efficiency and deepen operational guidance,achieving a transformation from traditional manual inspection to an intelligent and precise customer service model.This provides key technical support and a successful paradigm for the digital transformation of terminal services in the tobacco industry.
习帅斌;徐斌;刘科;刘思聪
吉安市烟草公司新干分公司,江西 新干 331300吉安市烟草公司新干分公司,江西 新干 331300吉安市烟草公司新干分公司,江西 新干 331300吉安市烟草公司新干分公司,江西 新干 331300
信息技术与安全科学
卷烟库存检测深度学习图像识别YOLOv8轻量化模型
cigarette inventory detectiondeep learningimage recognitionYOLOv8lightweight model
《科技创新与应用》 2026 (23)
35-39,5
江西省烟草公司吉安市公司科技创新项目(JA2025-012)
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