北京市工会职工服务阵地发展历程探究及启示OACHSSCD
Research on the Development Course and Enlightenments of Staff Service Venues of Beijing Trade Unions
工会职工服务阵地的建设与运行,直接关系到工会职责履行、使命达成与形象塑造,对有效吸引、凝聚和服务职工群众具有重要意义.北京市作为首都,其工会职工服务阵地的发展历程具有典型性和前瞻性.本文系统梳理了北京市工会职工服务阵地的演进脉络,将其划分为四个阶段:一是萌芽期,标志为服务型工会理念确立与三级服务体系构想出台;二是基础布局期,完成市、区(产业)、基层三级服务体系框架搭建;三是发展完善期,健全运行机制、补齐服务设施、推动基层阵地规范化与实体化落地;四是深化升级期,推动阵地功能从"全覆盖"向"精细化""精品化"发展.这一发展历程清晰展现了职工服务阵地如何从理念转化为实体平台,从搭建框架走向系统完善,最终实现服务能级与内涵的全面提升.北京市总工会的实践探索,为新时代全国各地工会顺应中国工会十八大及党的二十届四中全会关于健全服务职工体系、参与社会治理的要求,扎实推进职工服务阵地的高质量建设与可持续发展,提供了重要参考价值.
The construction and operation of trade union staff service venues are directly tied to the performance of trade union duties,fulfillment of missions and shaping of institutional image,and play a vital role in attracting,uniting and serving employees effectively.As China's capital,Beijing boasts a typical and forward-looking development course of trade union staff service venues.This paper systematically sorts out the evolutionary context of such venues in Beijing and divides their development into four stages.The first is the embryonic stage,marked by the establishment of the concept of service-oriented trade unions and the proposal of a three-tier service system.The second is the foundational layout stage,when the framework of a three-tier service system covering municipal,district(industrial)and grassroots levels was fully built.The third is the improvement and maturation stage,featuring refined operational mechanisms,complete supporting service facilities,and standardized,tangible construction of grassroots service venues.The fourth is the deepening and upgrading stage,during which venue functions shifted from full coverage to refined and high-quality targeted services.This developmental trajectory clearly illustrates how staff service venues evolved from conceptual frameworks into tangible platforms,from basic structural setup to systematic improvement,and ultimately achieved comprehensive upgrades in service capacity and connotation.The practical explorations of the Beijing Federation of Trade Unions provide valuable references for trade unions nationwide in the new era to implement the requirements set by the 18th National Congress of Chinese Trade Unions and the Fourth Plenary Session of the 20th Central Committee of the Communist Party of China on improving the employee service system and participating in social governance,so as to steadily advance high-quality construction and sustainable development of staff service venues.
孟宪红;邓雅丹;叶鹏飞;原会建
中国劳动关系学院 社会工作学院,北京 100048中国劳动关系学院 社会工作学院,北京 100048中国劳动关系学院 社会工作学院,北京 100048中国劳动关系学院 社会工作学院,北京 100048
社会科学
工会职工服务阵地服务型工会工会三级服务体系实体化建设
trade union staff service venuesservice-oriented trade unionsthree-tier trade union service systemtangible construction of trade union venues
《中国劳动关系学院学报》 2026 (4)
21-29,113,10
本文系国家社会科学基金一般项目"新时期中国特色工会社会工作的发展逻辑与路径研究"(项目编号:24BSH154)和横向课题"北京市基层工会服务阵地运行状况研究"(项目编号:21XYHX008)的阶段性研究成果.
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