如何抵御AI幻觉?AI搜索交互示能性对幻觉感知的影响研究OACHSSCD

[Purpose/Significance]With the widespread application of generative artificial intelligence technologies,AI search engines are gradually replacing traditional search engines,improving search efficiency while also introducing the risk of AI hallucinations.Hallucinations can mislead user judgment,reduce trust,and unvalidated hallucinated informa-tion is more likely to be spread,leading to information pollution.Hallucination perception refers to users'subjective aware-ness of the potential for AI-generated hallucinations,which can reduce the adoption of misinformation and help mitigate the risk of AI hallucinations.Existing studies have primarily examined hallucination issues from technical or ethical per-spectives,with limited research on perceptual mechanisms from the user's perspective.This study aims to explore the ante-cedents and mechanisms of users'perception of AI search hallucinations from the perspective of technological affordance,providing theoretical insights for addressing hallucination risks in human-AI interactions.[Method/Process]Based on affor-dance theory,this study explained the interactive affordance of AI search from four dimensions:active control,bidirec-tional communication,synchronicity,and personalization.It combined the affective-cognitive information processing model to investigated the differential impact of these dimensions on users'AI hallucination perception,the role of percep-tion diagnosticity and psychological distance,and the moderating role of AI literacy.The survey targeted frequent users of AI search tools,with a total of 451 samples collected through the Wenjuanxing online platform.After removing 17 invalid responses,434 valid responses remained.PLS-SEM was used for empirical analysis,utilizing SmartPLS 4.1.1.4 soft-ware.[Result/Conclusion]The findings show that active control,bidirectional communication,synchronicity,and person-alization significantly enhance perception diagnosticity,which in turn increases hallucination perception.Additionally,reducing psychological distance also amplifies hallucination perception.AI literacy plays a moderating role between percep-tion diagnosticity,psychological distance,and hallucination perception,with users possessing higher AI literacy showing a stronger perception of hallucinations and being less influenced by perception diagnosticity and psychological distance.This study expands the theoretical understanding of interactive affordance in AI search contexts,enriching the cognitive and affective impacts of perception diagnosticity and psychological distance on hallucination perception.It also reveals how individual differences in AI literacy affect human-AI interactions.By combining affordance theory and the affective-cognitive information processing model,this research provides a novel theoretical lens for understanding hallucination per-ception in AI search contexts.The conclusions of this study provide valuable insights for AI search platform companies to improve their search services and offer recommendations for relevant authorities to enhance information ecosystem governance.