患者旅程地图在医疗机构服务优化中的研究进展OA
Research progress of patient journey mapping in service optimization of healthcare organizations
近年来,随着医疗体制的改革,大众群体对医疗保健服务的需求日益增长,在保障医疗改革进程的过程中,患者旅程地图作为一种新兴的可视化工具,在越来越多的研究和改进中占有重要地位.文章对患者旅程地图的概念、制作方法、数据收集方法、应用场景和在医疗服务场景中的优势及不足进行综述,并对其未来的应用前景进行展望,为医疗服务提供者提供新的视角.
In recent years,with the reform of the healthcare system,public demand for medical services has been increasing.In the process of ensuring the progress of medical reform,patient journey mapping,as an emerging visualization tool,has played an increasingly important role in research and improvement.This article reviews the concept,construction methods,data collection techniques,application scenarios,as well as the advantages and limitations of patient journey mapping in healthcare settings,and discusses its future application prospects,aiming to provide a new perspective for healthcare providers worldwide.
陈慧慧;陈东鑫;吴光亮
浙江中医药大学 药学院,浙江 杭州 310053||宁波市医疗中心李惠利医院 药学部,浙江 宁波 315000宁波市医疗中心李惠利医院 药学部,浙江 宁波 315000宁波市医疗中心李惠利医院 药学部,浙江 宁波 315000||宁波市第二医院 药学部,浙江 宁波 315010
医药卫生
患者旅程地图患者体验医疗服务医院管理
patient journey mappingpatient experiencemedical servicehospital management
《健康研究》 2026 (3)
336-339,354,5
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