"聆听"与"被聆听":医院音乐志愿服务的双向互动机制研究OA

The hospital environment is often accompanied by anxiety and a sense of alienation.How to improve the medical experience and strengthen humanistic care through cultural measures has become an important issue in current healthcare reform.Taking the piano volunteer service at Ruijin Hospital as a case,this study adopted participatory observation,in-depth interviews,and psychological measurements to explore the bidirectional interaction mechanism of"listening"and"being listened to"in music volunteer services.The study found that music not only facilitated patients'emotional regulation and social interaction but also enhanced volunteers'empathy and self-identity,constructing a social support network based on empathy and responsiveness.As a medium of emotional connection,piano performance created a gentle humanistic atmosphere in the hospital space,promoted understanding and trust between doctors and patients,and drove the emotional formation of a"doctor-patient community".The study further indicated that music volunteer service,as an informal and flexible cultural intervention approach,responded to the goal of"optimizing medical experience"advocated by policies such as the"Healthy China 2030"strategy and the"Action Plan for the Improvement of Medical Humanistic Care",demonstrating favorable institutional adaptability and promotion potential.