价格促销何以拨动你的"情弦":促销语言塑型情绪冲击力的认知评价机制OACHSSCD
How Do Price Promotions Tug at Your Heartstrings:The Cognitive Appraisal Mechanism Through Which Promotional Language Shapes Emotional Impact
基于促销决策条件句式研究范式,围绕自我相关性、时间限制及折扣力度等促销语言,结合情绪评价理论构建了情绪冲击力形成的促销语言认知评价研究框架,并利用1 个质性研究与3 个心理学实验进行检验,结果发现:(1)自我相关性语言作为初级前提,会显著提升前瞻性情绪.(2)对条件性促销语言的认知评价会显著影响预支情绪(希望和焦虑),对激励性促销语言的认知评价会显著影响预期情绪(预期欣喜和预期后悔),表明有关时间限制与折扣力度的认知评价作为次级前提是前瞻性情绪形成的认知前提.上述发现对揭示价格促销情绪冲击力形成的语言评价与认知、情绪的关系有极大的启发,满足了企业根据需要制造相应情绪的促销诉求.
Building upon the research paradigm of promotional decision-making conditional sentence,this study focuses on promotional language involving self-relevance,time limits,and discount depth,by integrating the Appraisal Theory of Emotion,construct a cognitive appraisal framework to explain the for-mation of emotional impact in promotional language by integrating the Appraisal Theory of Emotion,and tests the framework empirically through one qualitative study and three psychological experiments.The findings reveal that:(1)Self-relevant language as a primary prerequisite significantly enhances the for-mation of future-oriented emotions.(2)Cognitive appraisal of conditional promotional language signifi-cantly influences the emergence of anticipatory emotions(hope and anxiety),whereas cognitive appraisal of incentive promotional language significantly influences the formation of anticipated emotions(anticipa-ted rejoice and anticipated regret).These findings indicate that cognitive appraisal concerning time limits and discount depth acts as a secondary prerequisite and constitutes the cognitive foundation for the forma-tion of future-oriented emotions,and provide valuable insights into the relationship between language e-valuation,cognition,and emotions in revealing the impact of price promotions,satisfying the promotional demands of enterprises to create corresponding emotions as needed.
卢长宝;卢翠眉;龚美华
福州大学经济与管理学院 福建 福州 350000福州大学经济与管理学院 福建 福州 350000福州大学经济与管理学院 福建 福州 350000
管理科学
时间限制折扣力度条件句式情绪冲击力情绪评价理论
time limitdiscount depthconditional sentenceemotional impactappraisal theory of emo-tion
《华侨大学学报(哲学社会科学版)》 2026 (3)
98-115,147,19
国家社会科学基金项目重点项目"促销文本助推人工智能推荐的语言驱动机制研究"(25AGL019)
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