数字负担:基层治理数字化平台的实践困境与矫正路径OACHSSCD
Digital Burden:Practical Dilemmas and Rectification Pathways of Digital Platforms in Primary-Level Governance—A Case Study Based on the Practice of"Jucuntong"in City X
数字化平台是利用数字技术为基层治理赋能减负的重要路径,然而在实践中出现了赋能有限、负担明显的应用偏差.基于"技术—权力—情感"分析框架,本研究通过对X 市具体案例的分析发现,数字化平台在基层治理实践中给基层干部造成了"刷流量"、"无用功"、简单工作复杂化与复杂工作简单化、加剧弱势地位与权责失衡的负担困境.其生成逻辑在于数字技术难以将复杂的社会治理事实充分刻画,既有权力的部门本位与层级脱节制约了平台应用的效果,群众工作的情感特点与平台的技术理性之间存在矛盾张力.基于此,应弥补技术短板、提升数字技术对治理事实的适应能力,加强技术执行、构建纵横协作的技术—权力生态,防止技术的过度替代、平衡技术应用与情感联结的互补共生.
The digital platform is an important path to empower primary-level governance and alleviate the burden on primary-level gov-ernance through digital technology.However,in practice,there has been a deviation in the application where the burden is greater than the empowerment.Based on the analysis framework of"Technology-Power-Emotion",this study found through a specific case study that dig-ital platforms have caused a burden dilemma for primary-level cadres,such as relying on vanity data brushing,futile work,complicating simple tasks and oversimplifying complex ones,exacerbating the disadvantaged status and the imbalance of rights and responsibilities.The formation logic lies in the fact that digital technology is difficult to fully capture complex social governance facts,departmental parochialism and hierarchical disconnection restrict the effectiveness of platform applications,and there is a contradictory tension between the emotional characteristics of mass work and the technical rationality of the platform.Based on this,we should remedy technical deficiencies,enhance digital technology's capacity to reflect real governance scenarios,strengthen technology execution,build a technology-power ecological sys-tem of vertical and horizontal cooperation,prevent excessive substitution of technology,and balance the complementary coexistence of tech-nology application and emotional bond.
陈蕾;叶敏
中共上海市徐汇区委党校,上海 200233华东理工大学社会与公共管理学院||华东理工大学中国城乡发展研究中心||复旦大学大都市治理研究中心,上海 200237
社会科学
数字负担基层治理技术权力情感
Digital BurdenPrimary-Level GovernanceTechnologyPowerEmotion
《党政研究》 2026 (3)
52-64,13
国家社科基金项目"大都市郊区镇域治理单元重构模式比较与优化对策研究"(21BZZ099)
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