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从"做事"到"做人":工作场所多任务处理对社会行为的影响机制OACHSSCD

From tasks to people:How workplace multitasking shapes social behavior

中文摘要英文摘要

在人工智能蓬勃发展、经济增速放缓以及数字互联的共同影响下,多任务处理已成为职场普遍现象.以往研究探索了多任务处理对个体自身任务行为的影响机制,却忽视了多任务处理对个体本人及其重要他人(如同事)的社会行为(如组织公民行为)的影响.为此,本研究将分两个步骤来系统探讨多任务处理对社会行为的影响机制:首先,基于过程导向视角构建多任务处理的维度结构,并开发具有良好信效度的测量工具(研究 1);其次,分别探讨多任务处理对个体本人及其重要他人社会行为的影响机制(研究 2 与研究 3).通过上述三项研究,本研究期望拓展多任务处理的后效研究边界及其受众范围,从而为组织管理实践提供更具深度与时效性的理论启示.

Amid the rapid advancement of artificial intelligence,slowing economic growth,and ubiquitous digital connectivity,multitasking has become a prevalent feature of the modern workplace.While previous studies have examined how multitasking affects the task-related behaviors of multitaskers,they have largely overlooked its impact on the social behaviors of multitaskers and their significant others(e.g.,coworkers),such as organizational citizenship behaviors.This study focuses on the mechanisms through which multitasking influences social behavior and comprises two main components.First,it aims to construct a process-oriented dimensional structure of multitasking and develop a corresponding measurement tool(Study 1).Second,it seeks to explore the mechanisms through which multitasking affects the social behaviors of both the multitaskers themselves and their significant others(Study 2 and 3).Through these three studies,we aim to broaden the understanding of the key consequences of multitasking and its range of influence,thereby offering more in-depth and timely insights for relevant management practices.

杨建锋;吕欣;明晓东;谢鹏

江西财经大学工商管理学院脑科学与商业智能决策实验室,南昌 330032江西财经大学工商管理学院脑科学与商业智能决策实验室,南昌 330032江西财经大学工商管理学院脑科学与商业智能决策实验室,南昌 330032广州商学院管理学院,广州 511363

社会科学

多任务处理重要他人社会行为影响机制

multitaskingsignificant otherssocial behaviormechanisms of influences

《心理科学进展》 2026 (6)

953-970,18

国家自然科学基金项目(7256202072101103).

10.3724/SP.J.1042.2026.0953

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