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GenAI情境下用户个性化健康信息搜寻行为模式研究OACHSSCD

Exploration of Personalized Health Information-Seeking Behavior Model in the Context of GenAI

中文摘要英文摘要

[目的/意义]生成式人工智能日益融入公众生活,成为个性化健康信息搜寻的重要工具.理解用户在这一情境下的个性化健康信息搜寻行为有助于智能时代下的健康信息服务优化.[方法/过程]采集微博和小红书上有关"GenAI定制食谱"的文本,运用计算扎根理论,通过模型识别、模型细化、模型确认三阶段数据分析,提炼用户个性化健康信息搜寻的动因、行为过程与体验,构建相应模式示意图.[结果/结论]用户动因主要包括健康信息需求、心理调节需求、经济效益需求与社会支持需求,受外部社会环境与内在用户特征共同影响.用户搜寻行为主要由平台选择、提示设计、个性化营养咨询3个环节组成.搜寻后用户在功能、情绪与风险维度形成不同体验,并反作用于后续动因.此外,GenAI系统的资源特征、功能服务和技术伦理也显著影响用户的行为路径与体验感受.

[Purpose/Significance]Generative artificial intelligence(GenAI)has become increasingly integrated into public life,serving as an important tool for personalized health information search.Understanding users'personalized health information search behaviors in this context contributes to optimizing health information services in the intelligent era.[Method/Process]Texts related to"GenAI-customized recipes"were collected from Weibo and Xiaohongshu.Using computational grounded theory,data were analyzed through three stages—model identification,model refinement,and model validation—to extract users'motivations,behavioral processes,and experiences,and to construct a corresponding model diagram.[Result/Conclusion]Users'motivations mainly include health information needs,psychological regula-tion needs,economic benefits,and social support needs,which are jointly influenced by external social environments and internal user characteristics.Their search behaviors consist of three stages:platform selection,prompt design,and perso-nalized nutrition consultation.After searching,users form varied experiences in functional,emotional,and risk dimen-sions,which in turn influence subsequent motivations.In addition,the resource attributes,functional services,and techno-ethical features of GenAI systems significantly affect users'behavioral paths and experiential perceptions.

何可佳;景雨田;田雅其;李新月;朱庆华

南京大学信息管理学院,江苏 南京 210013南京大学信息管理学院,江苏 南京 210013南京大学信息管理学院,江苏 南京 210013上海大学文化遗产与信息管理学院,上海 200444南京大学信息管理学院,江苏 南京 210013

医药卫生

生成式人工智能个性化健康信息健康信息搜寻计算扎根理论用户生成内容

generative artificial intelligencepersonalized health informationhealth information seekingcomputa-tional grounded theoryUGC

《现代情报》 2026 (5)

101-113,13

国家自然科学基金项目"社交媒体环境下失真健康信息的传播机制与协同治理研究"(项目编号:72174083).

10.3969/j.issn.1008-0821.2026.05.008

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