组织韧性视角下公立医院网络舆情风险应对策略研究OA
Research on coping strategies of network public opinion risks in public hospitals from the perspective of organizational resilience
基于组织韧性视角,结合公立医院网络舆情的典型特征,即信息传播的迅速性和广泛性、网络舆情的碎片化和不可控性、舆情影响的双面性和风险性,从宏观、中观和微观三个层次对当前公立医院应对网络舆情风险面临的挑战进行系统分析,运用SFIC模型,从起始条件、催化领导、制度设计和协同过程四个维度提出培育公立医院应对网络舆情风险组织韧性的策略,进而提高公立医院科学应对网络舆情风险的能力.
Based on the perspective of organizational resilience,this paper combined the typical characteristics of online public opinion in public hospitals,namely the rapidity and universality of information dissemination,the fragmentation and uncon-trollability of online public opinion,and the dual-sided and risky nature of public opinion impact.In this paper,it was systemati-cally analyzed that the challenges faced by public hospitals in responding to online public opinion risks from macro,meso,and micro levels.SFIC model was used to propose strategies for cultivating organizational resilience in public hospitals to address on-line public opinion risks from four dimensions:initial conditions,catalytic leadership,institutional design,and collaborative processes.The purpose was to enhance the capacity of public hospitals to scientifically respond to online public opinion risks.
卢佳月;樊娜;陶凤然
苏州大学附属第一医院 江苏 苏州 215006苏州大学附属第一医院 江苏 苏州 215006天津市第五中心医院//北京大学滨海医院 天津 300450
医药卫生
组织韧性公立医院网络舆情SFIC模型风险优化
Organizational resiliencePublic hospitalNetwork public opinion riskSFIC modelRisk optimization
《现代医院》 2026 (3)
377-380,4
天津市医院协会医院管理研究项目(2024zc045)北京大学滨海医院科研创新与转化基金项目(2024-WG-05)苏大附一院党建与思想政治工作研究课题(DJKT-2025C005)
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