护士情绪劳动的概念分析OA

Objective:To analyze and clarify the conceptual connotation of emotional labor for nurses.Methods:Systematically search for studies related to emotional labor for nurses in the databases of China National Knowledge Infrastructure(CNKI),WanFang Database,VIP Database,China Biomedical Literature Service System,Web of Science,PubMed,EMbase,CINAHL,and Cochrane Library.The search period was from the establishment of the database to November 30,2024.The included literature was analyzed by applying the Rodgers evolutionary concept analysis method.Results:A total of 44 papers were included.Emotional labor included five defining attributes:emotional regulation,the appropriateness of emotional expression,the psychological burden of emotional labor,the coordination between emotional labor and professional roles,and the social and cultural background of emotional labor.The antecedents included the individual level(demographic factors,individual characteristic factors),the situational level(patients'inappropriate words and aggressive behaviors,workload,work atmosphere),and the organizational and institutional level(high-engagement work practices,supervisor support,managers'leadership styles).The consequences included the individual level(mental health,empathy ability,humanistic care quality,job burnout),the organizational level(tendency to quit,attendance,performance,professional values),and the patient level(patient safety,doctor-patient relationship,medical outcomes).Conclusions:The Rodgers evolutionary concept analysis method was adopted to conduct a conceptual analysis of emotional labor for nurses,providing theoretical support for the subsequent related research and clinical practice of emotional labor for nurses.