基层政府回应性治理效能提升逻辑与机制OA

Performance feedback constitutes a critical link in performance improvement.The inherent tendency of perfunctory inspections within the bureaucratic operation system has given rise to the demand for seeking external feed-back.As a supplementary strategy to inspections,"satisfaction"feedback has been integrated into the governance practic-es of grassroots governments.It enhances the governance efficiency of responsive governments through three phases:the absorption of"satisfaction"feedback empowered by technology in the early stage,the transformation of"satisfaction"feedback via institutional adjustments in the middle stage,and the internalization of"satisfaction"feedback driven by val-ue reconstruction in the later stage.The internal logic behind the improvement of grassroots governance efficiency orient-ed by"satisfaction"feedback encompasses three dimensions:the technical logic shifting from allocative efficiency to adaptive efficiency;the institutional logic transforming from top-down fragmented governance to hierarchical collabora-tive governance;and the value logic evolving from administrative-driven governance to public opinion-driven governance.The transformation of grassroots governance based on"satisfaction"feedback has promoted the construction of a responsi-ble government and reconstructed the inter-subject relations in grassroots governance.However,this process has also giv-en rise to negative externalities of"satisfaction"feedback,resulting in new governance paradoxes.To enhance the gover-nance efficiency of responsive governments based on"satisfaction"feedback,it is necessary to take public perception as an important parameter,and more importantly,strike a new balance between public perception and the construction of an effective government.