智慧门诊药房的构建与运行效果分析OA

Objective To provide references for the intelligent upgrading of pharmacy in medical institutions.Methods The construction content and operational mode of the intelligent outpatient pharmacy at The First Affiliated Hospital of Chongqing Medical University were analyzed.An intelligent pharmacy system integrating automated equipment,intelligent prescription review and evaluation,online pharmaceutical services,and intelligent queuing system was established.The average patient waiting time for drug dispensing,error rate of drug dispensing outside,pharmacists'workload,and patients'satisfaction before and after implementation were compared.Results After implementation of the intelligent pharmacy,the average patient waiting time for drug dispensing was shortened from 11.0 min to 4.8 min(P<0.01);the error rate of drug dispensing outside was decreased from 0.191 7‱ to 0.031 7‱(P<0.01);pharmacists'workload was reduced by 40%,allowing human resources optimized and towarded to pharmaceutical services;the patients'satisfaction score(out of 10 points)was increased from 8.82 points to 9.21 points(P<0.01).Conclusion The intelligent pharmacy has effectively overcome the bottlenecks of the traditional model,significantly improved service efficiency and quality,ensured medication safety,enhanced patient experience,and holds important practical value for improving the quality of healthcare services.